telephony, telephone, phone, touch-tone, victim, customer, appointment, elderly, reminder, call
computer telephony
small systems. inc.
custom software services
suite 240
320 main street
franklin, tennessee 37064-2677
phone (615) 599-5262
fax (615) 599-5263
email info@smallsystems.net
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Telephony
Computer telephony allows people
to interact with a computer through their telephone.
A computer telephony application communicates with callers
through various functions, such as:
- Picking up the line
- Placing an outbound call
- Playing voice files
- Prompting for digits
- Prompting for a message
- Detecting a hang-up
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Computer telephony applications used to be limited to
touch-tone banking at large banks. Today, there are many different applications that can
be implemented for both small and large businesses.
- Customers of automated companies are able to call and
obtain the availability of stock items, and place orders, without talking to a customer
service representative.
- Victims of crimes are able to call and get information
about the release or parole hearing date or facility transfer of an offender.
- Employees of forward-thinking corporations can routinely
call to check on the status of their company retirement accounts and change the
distribution of funds.
- Doctors’ offices can call patients to remind them of
scheduled appointments and ask for confirmations.
- Elderly care calls are made to insure that senior citizens
are not in need of assistance.
- Universities with automated registration allow students to
register for classes via their touch-tone phones.
- Patients of technically progressive medical labs are able
to receive lab results for selected medical tests by entering their unique lab ID through
their telephone.
- Movie theaters are commonly using systems that allow you to
spell the name of a movie and hear show times.
- There are an unlimited number of possibilities that could
allow your business to give more efficient service to your customers or employees, while
at the same time minimizing the need for additional customer service personnel.
Computer telephony can save you
money!
Call or e-mail Small Systems to discuss your ideas, and we
can quickly develop the system that’s right for your application.
Contact us at info@smallsystems.net
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